Care & Warranty

AntiEtch

Cleaning

The stone coating is easy to maintain.

Daily Cleaning:
Use isopropyl alcohol diluted with water and wipe with a clean microfibre cloth.

To Remove Colour or Build-Up:
Apply isopropyl alcohol directly to the affected area and wipe using a clean, dry microfibre cloth to remove food build-up, stains, or colour transfer.

Removing Calcium Build-Up:
Apply isopropyl alcohol with a clean microfibre cloth to the affected area. Wipe thoroughly, then dry with a clean microfibre cloth.

Do Not:
Use scouring powders, creams, or scrubbing pads, as these contain abrasives that may scratch the surface.

Durability

Whilst AntiEtch™ coating is a durable product with a 10 year expected wear, it is not indestructible and we recommend the following precautions to keep your bench top pristine.

Preventing scratching

Always use a cutting board when using sharp objects on or near the surface to avoid scratching or cutting the surface. Do not cut directly on the treated surface.

Always use coasters, trivets or mats under plates, silverware and other household items that can scratch the surface.

Do not slide objects across the surface to avoid scratching from occurring.

Avoid hitting it with anything blunt or heavy as this can cause chips and cracks. Avoid sitting, standing or placing heavy items on unsupported areas.

Preventing heat damage

Always use trivets under hot pots or pans. Do not place hot items from the stove or oven directly on the treated surface.

MAINTENANCE

The surface can be re-polished at any time.

If in extraordinary circumstances the surface has become scuffed, scratched, or has cut marks, contact Artisan Stone, who are a certified applicator, to assess and repair.

WARRANTY INFORMATION

Your applicator will submit your warranty, but you will also need to complete the registration to activate coverage. Once submitted, you will receive a confirmation email. If you experience any issues completing the registration, either you or your applicator can contact Rox Surface Solutions at roxsurfacesolutions.com.
Artisan Stone provides peace of mind with a robust manufacturer’s warranty based on the New Zealand Consumer Guarantees Act. Workmanship is warranted for two years from the date of installation to the original purchaser.
This warranty does not cover damage incurred after installation, including:
1. Damage resulting from physical or thermal (temperature-related) shock, including house settlement or movement, or excessive weight or heat placed on the stone surface.
2. Chipping caused by impact.
3. Any defect in, or damage to, surfaces resulting from failure to follow the Care & Maintenance guide.
4. Surfaces that have been moved from their original place of installation.
5. Surfaces that have been modified after the original install.
Artisan Stone provides a Care Kit upon completion of every installation.

For additional information, please also refer to the manufacturer’s website: www.moresurfacecare.com.