Care & Maintenance

Ultra-Compact Surfaces & Bench Top Porcelains

Polishing & sealing

Ultra-Compact Surfaces (and bench top porcelains) have practically zero porosity and the finish of the material should be retained indefinitely with regular cleaning.

Cleaning

Ultra-Compact Surfaces are easy to clean. If a recommended cleaner has not been specified, use clean hot soapy water, rinse thoroughly and dry with a clean soft cloth; non-abrasive neutral pH7 dishwashing detergent is most suitable. Avoid detergents containing hydrofluoric acid, or a detergent with a wax or polishing additive as they can leave on oily film. 

Refer to the product manufacturer's guide for further cleaning instructions or removal of any stubborn food residues or surface stains.

Durability

Ultra-Compact Surfaces are very durable. Avoid hitting with anything blunt or heavy as this can cause chips and cracks especially on exposed areas eg corners, edges. Avoid sitting, standing or placing heavy items on unsupported areas.

Preventing scratching

Ultra-Compact Surfaces are scratch resistant and everyday household utensils will not mark. High polish surfaces require more care. We recommend the use of a chopping board.

Preventing heat damage

Ultra-Compact Surfaces are heat resistant and hot temperatures from everyday domestic utensils will not affect the surface.  Ensure electric frying pans or pots have rubber or plastic feet to avoid direct metal contact with the surface during & directly after cooking.  We recommend the use of a trivet.

Preventing staining

Ultra-Compact Surfaces should not stain under normal circumstances. To avoid the risk of staining, simply clean immediately.

WARRANTY INFORMATION

As your stonemason, Artisan Stone provides you peace of mind with a robust manufacturer’s warranty based on the New Zealand Consumer Guarantees Act.

Workmanship is warranted for two years from the date of installation to the original purchaser.

This warranty does not include damage incurred after installation including;

  1. Damage resulting from physical or thermal (temperature related) shock including house settlement or movement, excessive weight or heat being placed on Ultra-Compact Surface.

  2. Chipping as the result of an impact.

  3. Any defect in, or damage to, Ultra-Compact Surfaces which results from not being cleaned or cared for in accordance to Care & Maintenance guides.

  4. Ultra-Compact Surfaces that have been moved from original place of installation.

  5. Ultra-Compact Surfaces which have been modified after original install.

Artisan Stone provides a ‘Care Kit’ upon completion of every install.

In addition, a material warranty is provided by the Ultra-Compact Surface product supplier. We recommend referring to their website for warranty details.