Care & Warranty

Engineered Stone

Polishing & sealing

Engineered Stone (Quartz) is polished and sealed during manufacture of the slab and should retain its polish indefinitely. If a recommended cleaner has not been specified, regular use of an everyday stone cleaning spray will lift any dull appearance.

REGULAR Cleaning

Engineered Stone is easy to clean. Use a clean soft cloth and clean hot soapy water, rinse thoroughly and dry with a clean cloth; non-abrasive neutral pH7 dishwashing detergent is most suitable. Gentle use of a plastic/non scratch scotch-brite pad or similar can be used to remove any stubborn food residues.


Squeeze a small amount of Artisan Stone's Cream Cleanser onto a clean soft wet cloth.  Press and squeeze the cloth to create a frothy mixture. Using the flat of your hand, wipe the cloth in a circular motion across the entire bench top, avoid rubbing in one spot. Wipe off excess liquid. Rinse bench top with clean warm water and a clean cloth. Dry surface with a soft, dry, clean cloth or paper towel. Always test surface suitability prior to use in an inconspicuous area.


Engineered Stone is very durable. Avoid hitting with anything blunt or heavy as this can cause chips and cracks. Avoid sitting, standing or placing heavy items on unsupported areas.

Preventing scratching

Engineered Stone is scratch resistant and everyday household utensils will not mark. We recommend use of a chopping board.

Preventing heat damage

Engineered Stone is heat resistant and moderate temperatures will not affect the stone. It is recommended that a heat pad be used under electric frying pans and a trivet for hot saucepans and pans, as extreme temperatures can cause damage.

Preventing staining

Engineered Stone should not stain under normal circumstances although prolonged exposure to oils, acids and items with high food colouring may cause staining. To avoid the risk of staining, simply clean immediately.


As your stonemason, Artisan Stone provides you peace of mind with a robust manufacturer’s warranty based on the New Zealand Consumer Guarantees Act.

Workmanship is warranted for two years from the date of installation to the original purchaser.

This warranty does not include damage incurred after installation including;

  1. Damage resulting from physical or thermal (temperature related) shock including house settlement or movement, excessive weight or heat being placed on stone surface.

  2. Chipping as the result of an impact.

  3. Any defect in, or damage to, stone surfaces which results from not being cleaned or cared for in accordance to Care & Maintenance guides.

  4. Stone surfaces that have been moved from original place of installation.

  5. Stone surfaces which have been modified after original install.

Artisan Stone provides a ‘Care Kit’ upon completion of every install.

In addition, a material warranty is provided by the stone surface product supplier. We recommend referring to their website for warranty details.